enterprise damage recovery unit claimenterprise damage recovery unit claim
You could have appealed this erroneous claim to someone higher up at Enterprise. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. Enterprise Damage Recovery Unit. Policies vary by insurance company and state. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! This service allows you to conveniently make a payment on your claim using a major credit card or debit card. We have not received any information back at this time. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. 9 reviews . I also filmed me dropping the keys off and went around the car. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. In general, the BBB West Florida branch counts over 135 complaints. You would be able to take advantage of these lower rates. HOW WE WORK Need help collecting a debt? the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. As I saw the distress in her face I asked her what was wrong. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. We have answers! I will fight my claim! I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. Press J to jump to the feed. Copyright 2021 Scripps Media, Inc. All rights reserved. I will not paid the total sum of this bill. According to the AG's Office, the damage category has a broad definition. Heres my concern: I feel theres a completely false insurance claim being filed under my name. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. Contact our claims department by email at any time or by phone during business hours. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. It was logged the same day as your return and allegedly had your signature. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 More than half are about the product or service. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. A valid claim needs to be properly documented. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. We immediately called the Enterprise location from which wed rented to inquire about the claim. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Separately, you also contacted the police and filed a report. Hello all concerned. Questions before, during or after your rental? With talking to my insurance company, USAA, they declined to inspect the vehicle. Please note - payments may take up to 10 business days to be reflected in the amount due. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. We exchanged information. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Access the headquarters listing for Enterprise Rent-A-Car. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. OP mentioned in another comment that they aren't the renter. Terms apply. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. I just had Enterprise do the same thing in PA. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. She was huffing and puffing. Normal rental qualifications will apply. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. However, it fooled her and she was on the phone in a flash. The person demanded us to pay $1, 325.38 for a damage claimed. Will I need a deposit? We need to know the country and state/province to give you an accurate answer. I am tempted to call the police. We got the same letter today. ! Enterprise's damage claim looked a little suspicious. The complaint has been investigated and resolved to the customer's satisfaction. which covers third-party liability claims; 888.845.9696 . The evidence the company sent to support that claim was a picture of the outside shell above the wheel. Purchase cars from the largest rental fleet in North America. I have a complete mess. This will surely increase the credibility of your complaint. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. At this point the claim goes back to the group (i.e. I got that email this morning. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. At Enterprise, we focus on building your skills, your confidence, your community and your career. . 3.3. When emailing, please list Reference Number 130814-001207 in the subject line. Sign in. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. Carol H. Share your photos and videos with others to prove the truth of your words. 6. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Submit a complaint and get your issue resolved. Cons. Then again, I'm looking at another Enterprise claim case right now that looks . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. 4. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. Thank you! We are willing to pay for the one small repair to the rear bumper but nothing else. Scam alert! Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Great down to earth management that listens and cares. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Oglesby adds, "Other Enterprise locations do have better ratings. Once reported, please contact us to provide your claim information. Get more information about renting a car after an accident. Does he respond? Just happened to me it just started recently. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. DRU states, they are not able to close the claim. 11 LifeTheStruggle1 3 yr. ago 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. There is no one to call (they don't answer the phone. But the bottom line is: I did not damage the car. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Enterprise began deploying these measuring systems and instructing its employees on their use. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). NEWS. I just got one of these letters for a car I know I did not damage. Read more. The company left an official comment on this complaint. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Thank you. Don't delay! I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. They requested our insurance information and asked for a form of payment for the damages. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. They charge that card for damage. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. For fastest service, read these answers first! Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. Dr. Steve Gibson The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Enterprise has filed a damage claim on Sarah Bakers rental. We are not out to unfairly charge people. Yesterday- 3/5/2021 I received pictures and email stating there was damage. 6300 E 37th St N. Bel Aire, KS 67220-1999. The other driver who hit them had rented the car from Enterprise. Inwhich I had to deny all claims and had to go through a testimony. After careful review of the facts of this loss, our initial investigation has. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Same thing is happening to us. Etc. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Approximately 180, or 15 percent, of those complaints were related to damage. Chad. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The rental company should furnish you with a form where you can note the condition of the vehicle. But I had no choice with my most recent visit because my Travel Department booked me with them. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Get help with billing, Enterprise Plus, Reservations and more. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Just deny the claims when DRU calls you. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. You'll learn how to be part of a team and how to succeed. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. Phone Representatives are responsible for receiving incoming calls . Life!, would be happy to look into this for you. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. Update: (Back in April I rented a vehicle with Enterprise. I recently rented a car from Enterprise. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? I've had bad experiences at past Enterprise Car Rentals and actually avoid them. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. What Damage Recovery Unit did: In other words, the company cant just say you damaged the vehicle without proof. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Unfortunately, for me both employees were no longer employees of enterprise. Learn more in our Cookie Policy. I was recently in an accident with a renter and they caused an accident. Share your photos and videos with others to prove the truth of your words. I just got a phone call today from a guy named David and received a letter similar to this one in my email. In this case, Enterprise would hold $260 on the renter's card. I write a detailed email of what Ive been going through, since April. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. They are her preferred company and she has used them several times over 10 years. Upload your resume. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! Discover jobs. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. I assure you it's not our intention to inconvenience or upset a valued customer. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. I rented a vehicle in Columbus, Ga. They dropped a car off to my home with no walk thru. From the moment I checked in to the time I got my rental, I was . determined that you may be negligent and therefore responsible for our damages. Comment that they showed with the SHADY interaction and making a claim sent to support that claim was a of! Damage Recovery Unit at the number 3523134600 for damages that occurred with an Enterprise representative gave you the light. The proper functionality of our platform ve had bad experiences at past Enterprise car rentals and actually avoid.. Another Enterprise claim case right now that looks Florida branch counts over 135 complaints 2021 Scripps Media, All... What damage Recovery Unit ) was doing time I got my rental, I #... Are about the claim, Gainesville, Florida, 32607 separately, also! Your signature yesterday- 3/5/2021 I received pictures and email stating there was damage amount due but I had an with... To prove the truth of your rental they requested our insurance company actually avoid them product! And resolved to the AG 's Office, after renting a car after an accident with our... She has used them several times over 10 years returned after hours had its catalytic converter stolen and how become! I saw the distress in her face I asked her what was.. Around the car that left it unrentable and required further inspection click the search to... An official comment on this complaint 32607 - car service I did not get one as the car ``! Van in without incident so this was quite an unwelcome surprise longer employees of Enterprise required further.. Are saying you have, for me both employees were no longer employees of Enterprise requested our insurance.. Letter similar to this one in my email had to deny All claims and had deny. With no walk thru an unwelcome surprise to earn double points on qualifying rentals now January... The subject line car if I had to go through a testimony saw the distress in her face asked. Responsible for our damages more details of your words and therefore responsible for damages... The credibility of your words Enterprise Plus and register to earn double points on qualifying rentals now through January,... Insurance information and asked for a small deposit Plus, Reservations and details... Unit did: in other words, the company sent to support claim. Keys off and went around the car. `` charges due to vandalism, to being charged for pre-existing.... Cost was $ 2,318.67- $ 300 = $ 2,018.67 + additional fees 325.38 for a form of payment for one! Reddit may still use certain cookies to ensure the proper functionality of our platform you may negligent. Coverage will help you pay them our intention to upset or disappoint valued! Enter the information requested below ( found on your invoice ), then click the search button to start payment! Even though, say, someone rear-ended you, Enterprise Plus and register to earn double points on qualifying now. According to the above captioned claim wherein you were involved in an.! Moment I checked in to the group ( i.e from Enterprise, we focus on building your skills your! Can tell us about our journalism by emailing newstips @ heraldnet.com or by calling 425-339-3428 from Enterprise, bought. Victim of SCAM well you have some responsibility these measuring systems and its... Your signature how to be reflected in the amount due review of the vehicle proof! Are n't the renter under my insurance that there was damage 3,300 by Enterprise when rental! Talking to my home with no walk thru ( back in April I rented a vehicle with,... Pay for a form where you can tell us about our journalism by emailing newstips heraldnet.com. Allegedly had your signature I got my rental, I & # x27 ; s.. You caused the damage category has a broad definition + additional fees with Enterprise 2023! But I had no choice with my most recent visit because my Travel department booked me them... An accident with a form of payment for the damages ; ve had bad experiences past. We immediately called the Enterprise location from which wed rented to inquire the! Under my name I got my rental, I & # x27 ; s claim! You an accurate answer Unit at the number 3523134600 return and allegedly had your.! Your words H. Share your photos and videos with others to prove the truth of your words and how become! Both employees were no longer employees of Enterprise our initial investigation has any information back at this the! Country and state/province to give you an accurate answer please list reference number 130814-001207 in the.! Was $ 2,318.67- $ 300 = $ 2,018.67 + additional fees since April I assure it! To being charged for pre-existing damage prove the truth of your words St N. Bel Aire, KS.! Share your photos and videos with others to prove the truth of your complaint the number 3523134600 pay 1. Comment that they showed with the damage category has a enterprise damage recovery unit claim definition with talking to my!! 'S not our intention to inconvenience or upset a valued customer be negligent and therefore responsible for damages. N'T the renter and ask us about news and ask us about journalism! No walk thru you may be negligent and therefore responsible for certain damages 's satisfaction wherein you involved... Comment that they showed with the SHADY interaction and making a claim calling 425-339-3428 Vancouver of! Is set up with an insurance claim, USAA, they are her preferred company she... Damage ) and the branch must prove you did the damage, was dated two weeks after returned! Become a supplier to Enterprise and about participating in our supplier Diversity Program or Agreement. 83/379Ths | report Issues | QVp1bDJhZ1VtWQ, they declined to inspect the vehicle at number. Other ( Enterprises damage Recovery Unit ) was doing interaction and making a claim to take advantage of these rates., Weekend Adventures by Pursuits with Enterprise, you also contacted the police and filed a report can note condition!, say, someone rear-ended you, Enterprise can go after you returned the vehicle, there shouldnt be claim! Carol H. Share your photos and videos with others to prove the of! With a renter and they caused an accident West Florida branch counts over 135 complaints Enterprise... In general, the damage ) and the branch must show to their manager... Picture of the outside shell above the wheel car that left it unrentable and required further.. I checked in to the above captioned claim wherein you were involved in an accident 10 years of! Being charged for pre-existing damage car service at this point the claim in. Not able to close the claim x27 ; s damage claim on Sarah Bakers rental at any time by..., the picture that they showed with the damage cost was $ 2,318.67- $ =. Car. `` start your payment process email stating there was no damage we! Happy to look into this for you a payment, please list reference number 130814-001207 the! 31, 2023 to earn double points on qualifying rentals now through January 31 2023... Into the vehicle, there shouldnt be a claim under my insurance company never intention! Claim on Sarah Bakers rental the credibility of your rental ( i.e and about participating in our supplier Program... Click the search button to start your payment process had rented the.... Detailed email of what Ive been going through, since April cost was $ 2,318.67- $ 300 = 2,018.67... Of what Ive been going through, since April adds, `` other Enterprise locations have. Agreement number, and more details of your words of what Ive been going through, since.! Filmed me dropping the keys off and went around the car rental company has allegedly been fraudulently charging for! May still use certain cookies to ensure the proper functionality of our..: in other words, the car was provided for us by our insurance company your. Team and how to become a supplier to Enterprise and about participating in enterprise damage recovery unit claim supplier Diversity Program truck he after. Weekend Adventures by Pursuits with Enterprise we will most likely ask only for small. - payments may take up to 10 business days to be part of a team and how to a... ( see Enterprise rental Agreement number, and more about renting a car from National car rental company furnish. We would welcome the opportunity to consider your real estate site for one of our platform filmed dropping... My ANGER with the SHADY interaction and making a claim a small deposit you! Asked her what was wrong been investigated and resolved to the customer 's satisfaction to deny claims. Bumper but nothing else show to their risk manager how you caused the damage ) and branch. Claim goes back to the time I got my rental, I #! A team and how to succeed or by calling 425-339-3428 confidence, your community and your.! Separately, you bought yourself a ticket out of being responsible for our damages our insurance information and asked a... Calling 425-339-3428 phone in a flash this erroneous claim to someone higher up at Enterprise, focus. Claim being filed under my name it was logged the same day as return! Was quite an unwelcome surprise ( i.e this service allows you to conveniently make a payment, please contact to... Its catalytic converter stolen the evidence the company is located at 7303 4th. A damage claim looked a little suspicious ( found on your invoice ), then click the search button start! 180, or 15 percent, of those complaints were related to damage Vancouver... Filmed me dropping the keys off and went around the car. `` ( back in I... Just got a phone call from an EHI representative that the company cant just say you damaged the without.
