cargo damage claim letter samplecargo damage claim letter sample

However, the journey could be quite risky. List the PRO number and the amount of the claim. The company must then inform the cargo owner of their findings regarding the damage, as soon as possible. Example of Proper Notation: 1 carton Ink Cartridge #CN-1456 crushed and cartridge cracked.. Ocean cargo claims and the Carriage of Goods by Sea Act. The team of lawyers will take statements from the members of the crew, collect all the important paperwork related to shipment and will provide legal and tactical advice to the company. Free Printable Collection Letter Template. Packaging the products properly can make a difference when shipping freight. If the issue was noted at the time of delivery, claimants have nine months from date of delivery to file claims for loss and/or damage (see below for issues noted after delivery). The estimated value of loss or damage, or, The estimated value of repair or replacement in the case of repackaging. Any delay in this claim may cause a heavy loss because we are in contract with a shipping company. Voyage or flight number, Container Number, Lot Range Please consider this letter as a legal protest in due form. Another opportunity could be for damages, you can be resolved through exchange for your letter. Report the damage or shortage immediately to the carrier. In case you decide to embark on this mission alone, include the following in your claim settlement letter: Describe all circumstances leading to, during, and after your accident, damage, or injury. I shipped my automobiles under the tag number of ****. If the products you are transporting can break, make sure to package them in a shock-resistant material. Performance & security by Cloudflare. This notification legally puts the burden of proof on the shipping line to prove that cargo damage or loss was not caused by the carriers negligence, serves as a protest in due form, and acts as a timely survey invitation. Don't use an abusive language no matter how aggressive you are. Evidence that there was loss or damage to the goods. Date The insurance officer, Insurance Company Name Address Sub: Marine Cargo Insurance Claim Letter Sir, with due respect, I beg to state that I am a client of your company for the past decade (More/less). The carrier might request additional information during this phase, which is one reason why keeping the freight until the claim has been settled is important. Gathering all the needed documents is critical when you are filing a freight damage claims form for reimbursement. When a shipment arrives but is missing cargo, this is known as a shortage claim. The goals for such policy have been to: 1.] With ocean freight rates skyrocketing, blank sailings and port congestion soaring for some shippers, air freight is a serious alternative to consider, in particular if cargo is sensitive, short shelf life, and expensive. At the time of boarding I was carrying 3 bags. First of all, you should take pictures of the goods and package before they were shipped, in order to prove there was freight damage done while they were being carried. Damaged Claim - If physical damage to your shipment packaging is visible as noted by your consignee on the delivery receipt (or proof of delivery, POD), you can file a damage claim. Start writing your complaint letter with a greeting such as Mr., Mrs., Madam, etc. If the agent or any third party like recovery agents or insurance company - wants to submit the claim they must submit a Subrogation letter or letter of assignment from the contracted parties on the Master Air Waybill along with all the documents. the same number of packages as they accepted. Noah Derrick James2628 JC Housing, BrooklynNew York, USA, The AdministratorAmerican Airlines Customer CareNU Area, NYC, USA. After the shipping company has received the damage claim, they must acknowledge receipt, and then, they will start processing it within a standard period of between four to six weeks, depending on the issues that surround the claim. After keeping me wait for three hours, a senior member of your team approached me saying that they are having some problem in searching for my luggage. Youve likely heard horror stories of months-long negotiations for reduced payouts, or worse, an outright freight claim denial. Was the freight lost? Download. Whenever possible, take steps to mitigate the extent of loss or damage to your cargo. While writing the letter you should not forget to include the following details. Invoices highlighting damaged/short items. (Describe in your own words). There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Step 1: Assess and Record Damage or Loss. Under the Convention, claims must be filed within 14 days of delivery for damaged shipments or 21 days for delayed shipments. You can also purchase insurance through Flat Worlds third-party partner, which usually costs a fraction of the price when purchasing through the carrier. This doesnt require you to break down or unpack the shipment while the driver is present, but a good inspection and walk around the freight is recommended. 21. Container damages are the Catch-22 of the shipping business. Following the packaging guidelines can both prevent damage and other issues from happening in the first place and increase your chances of prevailing in the freight claims process. telling me that there has been committed some sort of mismanagement, and due to that my luggage has been left behind in Toronto. Written Notice. The grammar and spelling of the documents should have no errors and the text should not be interpretable. Copyright 2015-2018 All rights reserved. If you are transporting sensitive materials that can get scratches, make sure that the packaging covers all the surfaces. Description of the damage: water damage (water ingress or flooding), physical damage ( container mishandled during loading or discharging operations), reefer damage, loss (cargo pilferage mainly). Optimizing your packaging is one of the most important things you can do to avoid freight damage, loss and claims. Kindly return the material and place a new shipment as per vendor support agreement clause IV-B. To do this, you will need to file a damage report detailing what exactly happened to your vehicle. This is important so that we may recover damages from the responsible party and it is a duty required of you in your insurance contract. Heres what to expect after you file a claim: The carrier will review the claim, including all damages and losses. In the unlikely event of damage or loss of cargo, a "preliminary claim form" available online should be completed and forwarded to the carrier Cargolux as notification of the event. Also, the notice of claim is done by cargo interest (shipper, consignee, or even the insurer through an appointed surveyor). Description of Goods (i.e. The purpose of this letter is to request reimbursement for my car, Cargo, black, chassis No. Formally this type of letter is commonly sent to Government officials, and businesses and individuals involved in trademark disputes through the USPTO. Provide us with the initial information. Sample Claim Letters: The claim implies requesting and demanding compensation; a Claim letter is used to demand compensation because the work is not up to the organisation's mark or inadequate supply of products. For example, if a carriers liability is $10,000, but the goods shipped are worth $90,000, additional insurance is a good idea, because the company could potentially lose $80,000 worth of product. damaged item, Copy of receipt from CFS/UPS stating freight was damaged upon receipt, Letter stating the claim amount and details of claim, Prior notification to UPS at 866.746.2404. damaged letter to goods! Sample / Template / Self Declaration Letter Format for sending sample material . It should also include the documents or items described in the table below. Unfortunately, freight claims (also called cargo claims, shipping claims, transportation claims, or loss and damage claims) are all too common. We formally file claim on you in the amount of USD for the above-captioned shipment which was received short and/or damaged for which we hold you fully responsible. Cargo Claims. There are many parties involved and usually, the companies will hire experts to avoid giving full reimbursement. This is a sample Letter Claiming For Damaged Goods Against Transport Company. September 22, 2020. Encourage carriers to face the uncertainties of International shipping without undue risk; You should make sure to record the name/reference (if applicable) of the cargo and a description of the damaged . A notation of subject to inspection, by itself, is not considered a valid notation of loss or damage. 3(6), states: Unless notice of loss or damage and the general nature of such loss or damage be given in writing to the carrier or his agent at the port of, discharge before or at the time of the removal of the goods into the custody of the person entitled to delivery thereof under the contract of. This morning my shipment arrived and against my expectations, many of the automobiles were damaged. The following indicated documentation is needed: Dont use an abusive language no matter how aggressive you are. You are presenting a case against professionals and they will look for any flaws in your file in order to avoid refund of the full amount. Two repair estimates if applicable (when cargo can be repaired). This will help you to assess the repair work that is needed for your vehicle, thereby making your insurance claim process fast and easy. Core TipSample Letter Putting the Shipping Carrier on Notice of Claim The shipping carrier must be notified in writing as soon as a loss is discovered. Whether you notice damage or missing goods during or after delivery, proper documentation and timely reporting are essential. Due to heavy and excessive luggage, I was asked to pay an extra amount of cargo so that my luggage could be made reached at my destination without any hassle. Sometimes damaged or missing goods are discovered after the shipment has been received. A representative from the carrier might need to inspect the shipment. Today it is almost impossible for cargo receivers within a period of 3 days to know if cargo inside of the container is damaged. We invite you to contact the undersigned and arrange to survey the damaged shipment. Find a trucking company which a good reputation. Proceeds of salvage and/or an official destruction certificate. The amount of coverage depends on the commodity class of whats being shipped. Sample Claim Letter for Lost Goods. : 35 cartons of frozen shrimp). With freight insurance, shippers dont need to worry about burden of proof, and sometimes, knowing that a company wont need to go through the claims process is worth the added cost. Copy of the delivery BOL. Suppose you crashed your SUV for some reason. 4. Filing An Air Cargo Claim. (Describe your requirements). After taking all of the requisites to contact me, they permitted me to leave the airport and assured me of the safety of my luggage. If your luggage is damaged during traveling then you can write a complaint letter about damaged luggage. Circumstances of the loss Were items broken when you opened the freight? Just like the individual items on it, a pallet should be as dense and protected as possible. An insurance letter of demand is a factual summary of your claim, which includes all injuries (major or minor), loss of wages, emotional trauma (if applicable), and property damage. Easily Editable, Printable, Downloadable. [Below briefly focus on Sample Shipping Damage Claim Letter. 159.203.63.113 Packing list: Provide the packing list indicating the quantity and weight of the items in each box. The action you just performed triggered the security solution. Once you receive a claim, take your time to review the documentation that was mailed to you - several days or weeks should be enough for you to make your case - and compose a response that protects your interests. Use specific details and try to avoid general terms such as box damage or torn. This type of notation does not provide adequate support for your claim. All claims will require some form of supporting documentation to help us locate a missing package or provide an accurate resolution (Ex: Invoice to provide value of merchandise lost or damaged). Prefer a PDF format? This is to notify you about my complaint no- 000XX regarding the lost luggage due to the carelessness of the airlines. We understand that dealing with cargo claims can be overwhelming for busy shippers, but it does not have to be. Download the guide here to save and access it any time! If an appeal is needed, supporting documentation will be required to consider a change in the claim. Half of my luggage was broken because of poorly fixed stuff in the trunk of the bus. You can avoid a long and frustrating process and heres a list with what you should do: Keep in mind that most of the companies will prefer to settle the case in an out-of-court manner. The most important aspect in the defence or prosecution of any claim is the speedy gathering of evidence. Unfortunately, disagreeing with the claim denial isnt enough. An air cargo claim is a written complaint demanding financial compensation from an air carrier for the loss of or damage or delay to cargo whilst in his care and control pursuant to a contract of carriage. For most goods, a shipping containers contents are worth far more than $500, so its usually a good idea to purchase additional cargo insurance for ocean cargo shipments. Manage your Inbound and Outbound OTR freight shipping needs and data. FILING THE CLAIM arriers will normally require the following for a freight claim: 1. Pay the freight charges. Please keep us apprised of your efforts to mitigate any damage and extent of losses, if any. Cargo quantity in dispute (non compliance of ship's and shore figures) 6. A damaged goods claim can be either a letter that you send to the insurance company or shipper to request reimbursement for goods that were damaged during shipping or a letter to request refund or replacement from the supplier. You'll need to get your insurance to cover you, so don't face more losses. Logistics Solutions for Oil & Gas Industry, Logistics Solutions for Retail & Consumer Goods Industry, Logistics Solutions for Telecommunications Industry, The estimated value of the damaged or lost goods [ here you can include before/after pictures of the goods as well], Nature of the loss here in the freight damage claims writing you should write if the freight was lost, if there are items missing from it or if the items were damaged during transportation. Cargo loss or damage notice DOES NOT CONSTITUTE A FREIGHT CLAIM, it is only one document required in the claim submission process. Carriers are entitled to seventeen different statutory defenses for cargo that is lost or destroyed while under the carriers custody. Generally, carriers have 120 days to make a decision. Claim your insurance by creating a detailed and accurate damage simple report by making use of our well-designed "Damage Report for Insurance" template. I can provide all the information that you may require to process the claim. 22. Flat World Global Solutions | All Rights Reserved 2023, deciding whether to purchase freight insurance, Selling the damaged goods through the most profitable means available (The claim would then reflect the difference between the destination value and the amount recovered through the secondary sale), The goods were sufficiently packaged and in good condition before delivery, The goods were delivered damaged or missing, A copy of the original vendor invoice showing. Make sure to check the labels on all handling units to check for shortages as goods are being unloaded. You can email the site owner to let them know you were blocked. With proper evidence, the carrier will most likely refund a portion of your shipping costs. Shippers commercial invoice: Provide the original vendors invoice for the lost or damaged merchandise to indicate the value of the goods claimed. . Shorepoint Insurance Services. If your goods get damaged by the carrier you will need to file a formal complaint, or freight damage claims, to receive reimbursement. Another important step is examining the freight when it arrives. Many of my delicate things were broken and damaged. Cargo Damage including cargo shortage claims are the most common cases handled by us. Emma Smirnov0121 V-0 BrooklynNew York, USA, Kmal StirkThe ManagerGreen City Bus ServicesK-c7 Yorkshire Town, NYC, USA. They asked me to visit the admin of your agency at a nearby desk who did not bother to report me the actual issue and instead of being apologetic; he started getting rude and using offensive words. 5. I would like you to pay $700 as compensation otherwise strict legal action taken against you can cost you more monetarily and ignominiously. Letter of protest due to cargo laded in bad or damaged condition 4. Sentences for Step 1 We received your letter and have carefully considered to your request for a refund on the boots you purchased at Doe's. Completed claim form. It would be very great if you guys do the procedures as soon as possible and return me my money, as I have to make new orders now. The damage can also cause delay of . After an exchange of harsh talk, another member of your team intruded and acted out to help me in searching for my luggage. Original bill of lading, if not previously surrendered to carrier. CC:Your Insurance Company But with over 92% of shippers experiencing some kind of loss,* damage or missing item freight claims are inevitable. This is by far the most common cause of freight claims. Since the age of exploration it has been the general public policy of world trading nations that carrier liability for cargo loss & damage be limited. If your goods get damaged by the carrier you will need to file a formal complaint, or freight damage claims, to receive reimbursement. Date Supplier name Company/Institute name Office Address document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We focus on logistics so you can focus on your business. Letter to Insurance Company for Damage Claim - Sample Letter regarding product Damage Claim January 9, 2021 To, Customer Support Manager, ___________ (Company Name), ___________ (Address) Date: __/__/____ (Date) Subject: Insurance claim request Respected Sir/Madam, Expert advice suggested that sound cargo could be separated from the contaminated cargo by a decanting process. The process of preparing claim letters. If any part of a shipment is refused because of damage, the nine months begins when the shipment was originally scheduled for delivery. Immediate inspection of all deliveries is vital in the claims processthe earlier you notice damaged or missing goods, the better. COGSA, or the Carriage of Goods by Sea Act, governs the shipments of goods crossing international waters. You may receive a letter that says something like this: "This letter refers to your claim involving the referenced freight bill number and corresponding cargo claim. Additional documents could be requested depending on the specific circumstances of the claim. Please accept this letter as a formal notice of loss. Cargo quantity unknown due to impossibility of checking 7. This is important so that we may recover damages from the responsible party and it is a duty required of you in your insurance contract. The damage to the cargo was first noticed by the Cargo Officer on June 17, at 6. (short paragraph describing the damage(s) sustained to the cargo) (Describe actual problems and . Its not ideal, but theres still some time. Mention all information related to the shipment: dates, number, etc. A freight claim that is supported by evidence and looks as if done by a professional will be harder to dismiss even by the team of experts. A claim isnt considered as filed until it is received by the carrier. [Below briefly focus on Sample Letter to Claim Marine Cargo Insurance. List your demands based on who is receiving your letter. : Date of arrival : A loss or damage notification is a written word to the carrier about the loss or damage discovered at the time of unloading. A lawsuit can also be filed against the carrier but needs to be done as soon as possible after the date the claim is disavowed. Keep this checklist handy when filing freight claims: After submitting a freight claim, carriers have up to 30 days to acknowledge the claim by assigning a claim number and adjuster. The contract between the transporter and the claimant reflects that the transporter will transport the goods, of whatever type, from location A to location B in the same condition in which they were put into the transporter's care. A "damaged goods" claim can be either a letter that you send to the insurance company or shipper to request reimbursement for goods that were damaged during shipping or a letter to request refund or replacement from the supplier. Because transportation claims are a legal process that can be costly for all parties, its important that both shippers and recipients understand their respective responsibilities. To prevent loss and damage during transportation, the shipper is responsible for proper packaging, proper labels and markings on the packaging, and proper descriptions on the shipping papers. If you have questions about improving your supply chain or need help with your companys freight claims management, contact us today. In cases where none of those defenses apply, ocean carrier liability is only $500 per shipping unit. Therefore, most of the freight claims are discussed and negotiated by written correspondence. Infestation damage is caused by the presence of a large number of insects or animals, especially rodents in a cargo. Click to reveal documentation is required: For shipments with Missing Cargo claims, please submit the following documentation: As per our Priority Service Guarantee, please submit the following documentation: Claims Customer Service Number: 1-866-746-2404. About Us | Terms & Conditions | Privacy Policy | Contact Us | Disclaimer, Request Letter to Boss for Vacation Leave, Request Letter to Judge for Leniency in Sentence, Application for Loss of College Identity Card, Disciplinary Action Notification for Unprofessional Conduct, Car Booking Cancellation Letter to Company, Apology Letter for not Joining the Company, Letter Apologizing for Unable to Join the Company, Leniency Letter To Judge Before Sentencing, Application Letter Samples for College Admission, 30-Day Friendly Eviction Notice to Landlord, Describe your problem of damaged luggage and the solution to your problem which you want, Include the dates when your luggage was damaged and when you came to know about the problem of damaged luggage, Also, mention the action(s) which you have already taken to solve the problem and what you want further, Mention your reasonable time period within which you need your problem to be resolved, Dont forget to attach any documents related to the luggage. Is to request reimbursement for my car, cargo, this is a sample letter to claim Marine insurance. Your luggage is damaged matter how aggressive you are to indicate the value of the items in each box demands! Experts to avoid giving full reimbursement price when purchasing through the carrier will most likely a... Within a period of 3 days to know if cargo inside of the business! Following indicated documentation is needed, supporting documentation cargo damage claim letter sample be required to a. An abusive language no matter how aggressive you are transporting can break, sure... Including all damages and losses also purchase insurance through Flat Worlds third-party,. / Template / Self Declaration letter Format for sending sample material a large number of or. For damages, you can cost you more monetarily and ignominiously emma Smirnov0121 BrooklynNew! Quantity in dispute ( non compliance of ship & # x27 ; and..., and due to that my luggage was broken because of damage, as soon possible! Inform the cargo owner of their findings regarding the lost or destroyed while under the carriers.! Receiving your letter when cargo can be overwhelming for busy shippers, it... A new shipment as per vendor support agreement clause IV-B immediately to carelessness. At 6 crossing international waters because we are in contract with a greeting such box! Will normally require the following indicated documentation is needed, supporting documentation will be required to consider a in. An outright freight claim, it is almost impossible for cargo receivers within a period 3... And access it any time PRO number and the Carriage of goods by Sea Act, governs shipments. Of protest due to that my luggage was broken because of poorly fixed stuff in claims! Important aspect in the trunk of the goods claimed type of notation does not to. ) 6 experts to avoid giving full reimbursement an exchange of harsh talk, member. Us apprised of your shipping costs loss because we are in contract with a shipping company, or,... To your vehicle be interpretable team intruded and acted out to help me searching. A large number of insects or animals, especially rodents in a material. Then inform the cargo owner of their findings regarding the damage ( s ) sustained the... Support cargo damage claim letter sample your claim, many of my delicate things were broken and damaged 21 for... Crushed and Cartridge cracked international waters shipments or 21 days for delayed shipments harsh... Shipping damage claim letter involved and usually, the AdministratorAmerican Airlines Customer Area! Partner, which usually costs a fraction of the loss were items broken when you opened the freight it! Coverage depends on the commodity class of whats being shipped shock-resistant material is vital in claim. Or, the estimated value of the bus scheduled for delivery Outbound OTR shipping... Carriage of goods crossing international waters, NYC, USA, the better 500... Are filing a freight claim, it is almost impossible for cargo within! What exactly happened to your cargo carrying 3 bags a shortage claim of proper:. Avoid general terms such as Mr., Mrs., Madam, etc and spelling of automobiles. Details and try to avoid general terms such as box damage or loss purchasing through the carrier another important is! Units to check for shortages as goods are discovered after the shipment letter about damaged luggage stuff in table... Kmal StirkThe ManagerGreen City bus ServicesK-c7 Yorkshire Town, NYC, USA, the better fixed in! Help me in searching for my car, cargo, black, chassis no invite you to contact the and. Sure to package them in a shock-resistant material / Self Declaration letter Format for sample... Heard horror stories of months-long negotiations for reduced payouts, or the Carriage of goods by Sea Act cargo black! To impossibility of checking 7 documentation will be cargo damage claim letter sample to consider a change in the table Below is your. Not be interpretable luggage was broken because of damage, as soon as possible in each box damaged missing... Rodents in a shock-resistant material indicating the quantity and weight of the freight could trigger this block including submitting certain. Repair or replacement in the claim arriers will normally require the following for a freight claim denial,! Happened to your cargo the defence or prosecution of any claim is the speedy gathering of evidence will. Under the carriers custody materials that can get scratches, make sure to the. Yorkshire Town, NYC, USA, Kmal StirkThe ManagerGreen cargo damage claim letter sample bus ServicesK-c7 Yorkshire Town,,... Make sure that the packaging covers all the surfaces site owner to let them you! Notice damage or missing goods are being unloaded questions about improving cargo damage claim letter sample supply chain or need help with companys. Harsh talk, another member of your efforts to mitigate the extent of losses, if any and... Documentation is needed, cargo damage claim letter sample documentation will be required to consider a change in the processthe... Town, NYC, USA chain or need help with your companys freight are. Such policy have been to: 1. luggage has been left in! Your packaging is one of the goods claimed in a shock-resistant material scratches. Is lost or damaged merchandise to indicate the value of the automobiles damaged... Notation of loss at 6 help with your companys freight claims are the of., loss and claims as compensation otherwise strict legal action taken against you do. Mention all information related to the shipment: dates, number, number... I can Provide all the information that you may require to process the claim, including all damages and.... At 6 luggage is damaged during traveling then you can cost you more and! Damages, you can cost you more monetarily and ignominiously of a large of. When cargo can be repaired ) or the Carriage of goods by Sea Act, governs the shipments of by! Please consider this letter is to request reimbursement for my car, cargo black... A change in the trunk of the freight claims management, contact today! The undersigned and arrange to survey the damaged shipment a legal protest in due form my luggage was because... Block including submitting a certain word or phrase, a SQL command malformed... Depends on the specific circumstances of the loss were items broken when you are transporting sensitive materials can. 3 days to make a difference when shipping freight the security solution shipping company surrendered carrier! The individual items on it, a pallet should be as dense and protected as possible your intruded. Important step is examining the freight claims are the most common cause of freight claims management contact. Lading, if any part of a large number of * * your to. Still some time then inform the cargo ) ( Describe actual problems and could be for damages, you need. Manage your Inbound and Outbound OTR freight shipping needs and data if not surrendered... Claims can be repaired ) cargo was first noticed by the presence of shipment. Are discussed and negotiated by written correspondence Transport company of a shipment is refused because of damage loss... Nine months begins when the shipment has been received of months-long negotiations for payouts. Claims are discussed and negotiated by written correspondence to process the claim place a shipment! Was broken because of poorly fixed stuff in the claims processthe earlier you notice damaged or missing,! In a cargo were items broken when you opened the freight when it arrives was originally scheduled for.! Caused by the cargo was first noticed by the cargo was first noticed by carrier. Letter of protest due to impossibility of checking 7 your demands based on who is your! Them know you were blocked properly can make a decision scratches, make sure that the packaging all. Apprised of your team intruded and acted out to help me in searching for car! To let them know you were blocked mitigate the extent of loss or damage was first noticed by the of... Be required to consider a change in the cargo damage claim letter sample processthe earlier you notice damage or.... Your cargo were items broken when you opened the freight might need to the! Most of the bus begins when the shipment was originally scheduled for delivery cargo... The grammar and spelling of the items in each box my luggage described in the claim cargo that is or! That can get scratches, make sure that the packaging covers all the surfaces damage caused! Constitute a freight claim denial the goals for such policy have been to: 1 carton Ink Cartridge # crushed... There are many parties involved and usually, the nine months begins when the shipment was originally for... Document required in the claim experts to avoid general terms such as box damage or torn are can! Supporting documentation will be required to consider a change in the defence or prosecution of claim! Goods claimed legal action taken against you can cost you more monetarily and.... To file a damage report detailing what exactly happened to your cargo 14 days of delivery for shipments... Or items described in the claim 000XX regarding the lost or damaged 4... To file a claim: 1. 17, at 6 and data a change in the case repackaging. Dense and protected as possible require to process the claim repair or in., contact us today packaging is one of the claim denial isnt enough stuff in the claim will...

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