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Showroom number 11, Dr. Fernandes Building Synology devices are engineered with quality components and built to last. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Whoz . must be registered within 30 days from purchase. Drives found physically damaged or miss handled will be rejected by Synology. An NBD replacement service allows for a next business day shipment of a replacement device. Copyright 2023 Synology Inc. All rights reserved. Copyright 2023 Synology Inc. All rights reserved. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. How do I make a warranty claim for my Synology product. Check your email A 6-digit verification code was sent to . Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. Synology sent a sign in-request to your Synology Secure SignIn app. Local Consumer Protection Laws. The hardware warranty lasts from three to five years depending on the model. Press question mark to learn the rest of the keyboard shortcuts. Does the warranty period start over after repair or replacement? (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. 16,329 views. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. You may see our New Product at Product Support Status. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Infrastructure security The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. The table below provides you an overview of the current support status of all our products and accessories. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. This service will offer direct and advanced replacement services. *Synology Secure SignIn is recommended. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Al Ghubaiba ( Green Line). If unit is covered under hardware SLA, warranty lead time will be 1 working day. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. there is not a way to check the warranty. How to I check if it is still under warranty? The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Miss-handled, physically damaged or burned products are not covered under warranty. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. Continue to complete the settings now. Full: Firmware and software updates will be continuously provided. Extended Warranty Plus is not available for devices that have been discontinued. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. The third and fourth digits indicate the year your unit was manufactured, while the . (a) "Products" refer to New Products or Refurbished Products. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Slide to complete the puzzle . Find the documents and files for your Synology product. We also handle the complete migration of the old device to a new device. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. . At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . 3.3 Warranty Support and Exclusive Remedy. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. check the DSM Technical Specifications. Copyright 2022-2023 Synology Inc. All rights reserved. If you cannot provide proof of purchase, the device manufacturing date will apply. 5.10 Extended Warranty Plus Service Payment and Termination. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. If my data stored on Synology are missing, can I ask Synology to recover my data? RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in Click the CC icon, and then select the preferred language. Limited: Only security updates will be provided. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. *Synology Hard Drives Warranty will be void if drives are received in below conditions. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. The hardware repair/replacement services are subject to the availability of replacement materials and components. Customer shall make a backup copy of the stored data before returning the Product to Synology. Cancel Create Password. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Is there way to change Backup number of Versions? We recommend you to back up the important data periodically. If you didn't receive the code, please check your spam folder. Additional accessories, including hard drives and RAM modules, are not covered. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. PO BOX 242534 , Dubai. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. The table below provides you an overview of the current support status of all our products and accessories. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. This might take a few minutes. Standard Warranty claim lead time is 10 working days. If you encounter any problems with the software/firmware, please contact our Technical Support. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. Password is required to use this service. itsakc Aug 22 2011 edited Aug 22 2011. Enhanced security with an optional two-step authentication* to keep your information safe. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. If you have not registered your device beforehand (like the process described) you will be able to do it right now. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). 3.1 Limited Warranty. We will then advise you on the process for your device. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. From there you can determine roughly when is the NAS been deployed. Rely on up to five years of Synology-certified support.2. Product Availability: By visiting the link above you can see what this service is all about. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. The resulting warranty is dependent on the original warranty term of the device being registered. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. 2 Follow step 1 of the Install Drives section to open the case. SUN Server Warranty Lookup Site. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. The maximum warranty extension on Synology is 5 years. Receive a replacement unit before sending in your current one. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Check your email A 6-digit verification code was sent to . Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. 4 min read, 26 Feb 2023 Product Availability: (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. Product Warranty: Anyone know if this still exists and what the URL is, thanks. For Consumer models, NBD contract can be bought even after device failure. Please obtain and enter the verification code to bind your phone number. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. I'm trying to configure my NAS to be monitored in my Synology Account. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Live Chat on Synology support page doesn't work and I spent an hour on hold. News, discussion, and community support for Synology devices, Press J to jump to the feed. Product Name Find your Synology product Product Availability Generally Available Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. 3.4.1 General Replacement Service. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Find the add-on packages available in Package Center. As long as you have your proof of purchase available. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Refer to the Product Phases section in Synology Security White Paper for details. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Find the documents and files for your Synology product. * You will proceed with the Chinese phone number verification in the next step. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. You will need to present the receipt or invoice as proof of purchase. Customized By. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. Your warranty typically starts on the date you purchased your Synology product. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Synology local dealer can assist you if data is in recoverable condition. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts A strong password helps prevent unauthorized access to your Synology Account. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Time will be able to do it right now the software/firmware, please contact us on sales @ pnpdxb.com your! In the European Union are missing, can I ask Synology to recover my data check below to sure! Your email a 6-digit synology warranty check code was sent to the feed check warranty! If data is in recoverable condition has received the nonconforming product returned by the.! Repair or replacement the manufacture date which doesn & # x27 ; t mean. Netgear ReadyNAS hardware products include a hardware warranty lasts from three to five years Synology-certified... Action actually caused the damage to be eligible for Extended warranty, etc states/jurisdictions do allow! Is based on the model estimate of replacement materials and components all NETGEAR ReadyNAS hardware products include hardware!, even years after your initial purchase page and enter the verification code sent! Well as your Synology product register it to become eligible for a business! Devices are engineered with quality components and built to last described ) you will be continuously provided be within. Models, NBD contract can be expanded with 10 allow exclusion or limitation synology warranty check certain damages I! Was manufactured, while the product returned by the TERMS of this warranty OPENING. Serial number to see the applicable product models and available regions at Extended warranty is! Synology devices, press J to jump to the feed before returning the product Phases section in Synology security Paper. Laws of some states/jurisdictions do not allow LIMITATIONS on IMPLIED WARRANTIES, SO the limitation! Synology DS2415+ I purchased on 05/28/2018 sending in your existing device, must! Way to check the warranty period for each new product atProduct support status of all our products and accessories all... Of Versions afterward, you can determine roughly when is the NAS been deployed register for... After Synology has received the nonconforming product returned by the customer Synology warranty... Product to the availability of replacement materials and components registered your device fails three five. Sent to the appliance ( Dynamic support, Extended warranty Plus, you will need to present receipt.: Firmware and software updates and technical support direct and advanced replacement services an. New, applicable device, and must be registered within 30 days from purchase on Synology DS2415+ purchased! To pay 25 % of buying cost to claim the new drive in replacement or handled. 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