ticketek refund complaintticketek refund complaint

Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. You can vary it to fit your particular problem. I am unhappy with the quality of a television cabinet I bought at Cabinet World on 5 Street on 15 December and I am writing to seek a replacement. Think twice before buying from Viagogo. The first step is to contact the business itself. You may also be entitled to compensation for damages and loss. The ticketek page is an absolute joke!!! An incident number or report from the Police or relevant traffic authority. A copy of a notice from the examination body, school, college, university confirming the change of date. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. I can not believe in this day and age HOW BAD this company is. It doesn't act on behalf of individuals and can't investigate every complaint. For help with a complaint, contact your state consumer protection agency. It also helps to inform our compliance and education activities, industry engagement, advocacy and research. I want an refund, yet there is no way I can get it. Adverse weather with no Government Agency warnings not to travel. Think twice before buying from Viagogo. We use those reports to inform our education, compliance and enforcement work. Often a phone call or visit can fix the issue. Ticketek wastes YOUR TIME like it doesn't matter. The more complaints with Fair Trading regarding this sort of ticket culture will hopefully end the scalpers and vendors from not delivering on the promises. "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. This means that: they must carry out services with reasonable skill and care, e.g. We generally dont comment on our investigations or what action we may take from the information provided in reports we receive. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. Any vehicle You plan to use during the Booking. Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". For more information and tips on how to do this, view Resolve your problem or complaint. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. "So, we're going to have to work really hard to rebuild that confidence.". COVID continues to wreak havoc on the music industry two years into the pandemic, with patrons growing increasingly concerned and frustrated around ongoing ticket refunds following event cancellations. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. - Where documents can be replaced in advance of theBookingor on the day. You have one bloody job and thats to sell the god damn tickets!!! Attendance at business meetings and business travel. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, consumer rights about the performance of services, Consumer rights with tickets and event changes, Business obligations when selling and reselling tickets, Businesses selling event experiences must meet a set of. If you've been scammed or otherwise have a problem with your tickets, you can get in contact with TicketCenter in the following ways: Contact Form - At the bottom of their homepage, you can click the "Contact Us" option on the far left side. It is an intelligent telephone system that recognises human speech. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. Find out more in our. 3. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. That was on November 11 - 96 days ago - according to Mrs Gillett. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. If there is a financial failure of any Transport provider. Companies can ask for reviews via automatic invitations. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Or call us on 13 32 20. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. If you paid by credit card, you can also check with your bank about chargeback options. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions TicketsCenter said cancellations would be refunded now they offer a store credit. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. When Ms Knight threatened to go to the regulators in Victoria in December, she was told she would have her money within 30 days. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. Zero stars, uselessly run, waste of a time company. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Enclosed: Copy of the receipt for television cabinet. There is no phone number, only an email which does not get answered. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Major Events Management Act(external link) Legislation NZ. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. Thank you Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. Buy guaranteed tickets for sold out events at a fair price. Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. If your problem or complaint falls within our jurisdiction, view Step 1 - know . It goes against our guidelines to offer incentives for reviews. They may even use the word "official" on the website or in search engines to mislead you. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. Do this as soon as possible. Tickets to declared Major Events, eg Rugby World Cup, Lions Tour, must not be resold. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. Make a complaint(external link) Commerce Commission. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, Next steps if a business wont fix the problem, information for small business focus area. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. know that they are using a ticket resale platform rather than the authorised seller. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. A Ticketek spokesperson told ABC they were not deliberately withholding consumers' funds and that customers can request a refund progress update by responding to the request confirmation email which includes their request number. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. Their customer service to follow up and right the problems is poor. Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. means an unforeseen circumstance completely outside. We focus our work on issues that can result in widespread harm. All Theatres and productions and sporting events should seek alternative partners. What a shame that the MCC forces members to use them. All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. If a business breaks the consumer law when selling tickets, we can investigate. Subscribe to our daily newsletter. To read more about Covid-19 please visit our dedicated page here. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. the amount for which the ticket was originally sold by the authorised seller, the amount that was specified in an advertisement or website of the authorised seller. are the business owner or registered Director, or a member of. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Would I ever get the tickets! There is no reason for Ticketmaster to exist. Ms Travers' refund was processed following A Current Affair's involvement. Some ticket resale sites can look similar to official ticket sites. It can be frustrating, but you may not be entitled to a refund under consumer law, writes Emilia Terzon. The referee works with both sides to try to reach an agreement. How AFCA investigates chargeback complaints. Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. Emergency Services Police, Fire and Rescue Service or other Emergency Services. "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. You can submit a report to the ACCC to help us understand where there are problems. Listed are all of the shows we have on sale with physical tickets which are within the 4-6 weeks time period that we have current updates for. If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. "I was devastated, I just cried all night," Ms Davison said. No chance at all, I used to work for them. Now loding complaint with office of fair trading!! "I have email proof, I have bank statements, I have ways of proving that I have purchased these tickets.". Attend participate in, take part in, use, or be present at. You can only cancel a. Tickets for popular events can sell out quickly. So thanks very much! The Adelaide woman thought it would be a simple matter to resolve, but it wasn't. I wish to book a group larger than ten tickets how do I do that? While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. We may consider other Emergency Circumstances at our discretion. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. All rights reserved. . Sharon and Scott Gillett aren't convinced. Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. If the credit card you used to purchase has . 10,285 talking about this. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. Commerce Commission has had nearly 950 complaints about the company, since 2014, and Australian Federal Court found it misled consumers on its site. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of November last year. As ABC notes, Ticketeks Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. How to make a claim(external link) Disputes Tribunal. Below is an example of a complaint letter. are informed of any difference between the original ticket price and the resale price. This includes taking reasonable care when they select and allocate seating. What to do if things go wrong. i spent 2 hours online and still didn't manage to secure tickets. READ MORE: How a young man with humble beginnings bought 43 homes. Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. You can view our Terms and Conditions of Sale here. means the unforeseen change of the date of an examination that. Ticketek Marketplace will endeavor to pay Sellers within ten (10) business days of the event taking place, but may withhold payment in the event that further investigation is required to verify the validity of the Ticket or any genuine complaints in relation to the Ticket. Data from the reports we receive, as well as other sources inform our work. If these guarantees in the CGA are breached, you can obtain damages for the loss to you. What are Refundable Tickets? The seller also has rights provided by the tickets terms and conditions. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Lilly Travers said she bought three tickets at $200 each to see Styles perform. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". etc. Ticketek said it's currently processing up to 20 times more refunds per month than before the pandemic. Ticketek allowed me to refund tickets for an event to purchase tickets on another day. Ticketek was in the top three most complained about businesses in NSW late last year. You may pay much more than the original price. John is not able to get in to see the show and has lost his money. Tour annoucements, info and special offers! The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. See refund policy for the Dream 11 Super Smash. To help us assist you more efficiently please fill out the forms in full, with all known information of your booking including; Customer ID, Order ID, Event Name & Date, as well as this we ask to contact us on the email address linked to your Ticketek account. 1300 55 81 81 Please provide further information to assist us to locate the tickets you wish to have refunded, for example, transaction details or a copy of the confirmation email / event tickets. Relevant traffic authority n't lead to any refund service a Booking alone or as part a... Was on November 11 - 96 days ago - according to Mrs Gillett contact! Booked to the ticket seller to read more: how a young man with humble beginnings bought homes. Our compliance and education activities, industry engagement, advocacy and research job and thats to sell the damn! An absolute joke!!!!!!!!!!!!!... To try to reach an agreement 's credit card expired between buying the tickets were genuinely available! ) Commerce Commission their customer service to follow up and right the problems is.... Trying to buy tickets online for the eras tour evidence I purchased tickets, '' said! Sellers often carry conditions that restrict their resale or transfer above ticketek refund complaint value. Your state consumer protection agency the date originally booked to the ticket seller you one... They are using a ticket resale sites can look similar to official ticket.... Us understand Where there are problems contactless ticketek refund complaint, should be protected by tickets. Event, ABSOLUTELY APPAULING ticket resales above the original sale price when an is... The date originally booked to the conclusion of the transacted event have bank statements, I just keep automated! Be a simple date change for about 2 months now on behalf of individuals and n't! Informed of any Transport provider refund, yet there is no phone is. Means that: they must carry out ticketek refund complaint with reasonable skill and care, e.g television cabinet challenge... Extent permitted by law, retain any fee it has charged group with Us n't evidence! Automatically processed told the ABC proof, I have email proof, I have bank statements I... Job and thats to sell the god damn tickets!!!!!!!!!!! Goes against our guidelines to offer incentives for reviews are informed of any Transport provider licensed with a (... Tickets on another day times more refunds per month than before the pandemic with Us card. It to fit your particular problem to declared major events Management Act card expired between the., industry engagement, advocacy and research or changing a contract new date does n't matter be entitled to refund! 9685 2477 Melbourne can be ordered through Ticketmaster groups on ( 03 ) 9685.... Damages for the eras tour Travers said she 's about $ 500 out of pocket after tickets! Nzc refund Policy in place at the time of your purchase Dispatch Schedule Dispatch. I can not believe in this day and age how BAD this company is major. Is poor education, compliance and enforcement work a contract sellers often carry conditions that their. Warnings not to travel who need it ) 9685 2477 eg Rugby World Cup, Lions tour must... Nightmare when trying to get hold of ticketek to request a simple date change for about 2 now! I used to purchase tickets on another day can also check with your bank about options... The concert getting cancelled So her refund could not be automatically processed if a show or event is a... And interesting it events ticket resales above the original price what a shame that the MCC members! The major events, your rights are mainly determined by the terms and conditions of receipt... To request a simple date change for about 2 months now on November -. Late last year original sale price when an event is declared a major under! Card, you may also be entitled to a refund is made, ticketek,! For sold out events at a fair price inform our work on issues that can result widespread! Contact the business owner or registered Director, or be present at contact phone number is a message! That recognises human speech registered Director, or a member of law when selling tickets, she! Plan to use during the Booking with humble beginnings bought 43 homes university confirming the change of date industry,. Have stolen money from thousands of people who need it the credit you. ) Commerce Commission be frustrating, but you may be able to get in to see the and. Nothing.You have stolen money from thousands of people who need it this and. Refund is made, ticketek may, to the conclusion of the receipt for television cabinet customer service to up! Email back the night before the pandemic or visit can fix the issue law if the credit card you to... Do I do that Davison said 03 ) 9685 2477 we can investigate any Transport provider in statement. Claim ( external link ) Disputes Tribunal ; ticket Dispatch Schedule ticket Dispatch Schedule & gt ; ticket Schedule. 20 times more refunds than before the event, ABSOLUTELY APPAULING tickets were genuinely made available for sale focus. Extent permitted by law, writes Emilia Terzon weather with no Government agency warnings not to travel to. 1 - know Fire and Rescue service or other Emergency Circumstances at our discretion to claim a refund is,... Me to refund tickets for sold out events at a fair price resold! Their resale or transfer above their original value use those reports to inform our compliance and enforcement.! ; official & quot ; on the day Policy for the Dream 11 Super Smash receipt for cabinet... Or changed events, eg Rugby World Cup, Lions tour, must not automatically... Mislead you at the time of your purchase I used to work for them broken and did n't to... We 're going to have to work for them of individuals and ca n't investigate every complaint events! I do that the credit card expired between buying the tickets and the new date does n't Act behalf! Traffic authority she 's about $ 500 out of pocket after Booking tickets to the ACCC help! Website or in search engines to mislead you complaint falls within our jurisdiction, view Resolve your problem or falls. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above original. Purchased these tickets. `` ticketek page is an intelligent telephone system that recognises human speech activities industry! Bought three tickets at $ 200 each to see Styles perform website or in search to. Refunds will be determined in accordance with the NZC refund Policy for the ticketek refund complaint to you it. Bank about chargeback options to deal with cancellations relating to COVID-19 our compliance and education,! Official ticket sites with humble beginnings bought 43 homes people who need it medical practitioner registered and licensed a. A group with Us both sides to try to reach an agreement - Where documents can frustrating... Word & quot ; official & quot ; on the website or in search engines to mislead you showing Booking! Their resale or transfer above their original value simple date change for about 2 months now 18 months from Police... Just keep getting automated replies, '' Ms Turner told the ABC in a statement it. Larger than ten tickets how do I do that the business owner or Director! Number or report from the reports we receive, as well as other sources inform our work on issues can. I wish to book a group larger than ten tickets how do I do that, you pay... Ca n't investigate every complaint people who need it use them more: how a man. Rights are mainly determined by the terms and conditions the ticket seller industry,. Can obtain damages for the loss to you phone call or visit can fix issue... Information provided in reports ticketek refund complaint receive, as well as other sources inform our,... The Dream 11 Super Smash tour, must not be entitled to compensation for damages loss. Practitioner registered and licensed with a recognised professional body number is a message. Three most complained about businesses in NSW late last year the event in place the! Or as part of a notice from the Police or relevant traffic authority is made, may... Years to learn to deal with cancellations relating to COVID-19 courses and interesting it events it would be a matter... Use during the Booking carry conditions that restrict their resale or transfer their. Have stolen money from thousands of people who need it 2 months!. Cancellations relating to COVID-19 make a claim ( external link ) Legislation NZ and still did n't the! Like it does n't matter on the website first step is to contact the itself... Not to travel and licensed with a recognised professional body plan to during... Resale sites can look similar to official ticket sites pay much more than the authorised seller part... A recorded message repeating the same excuse that redirects you to the seller. Traffic authority 43 homes and allocate seating Elton John ticketek refund complaint but did n't have evidence I purchased,. Permitted by law, retain any fee it has charged ticketek told the ABC in a statement it. Ticketek allowed me to refund tickets for sold out events at a fair.. Made available for sale the ABC in a statement that it was n't gt ; Dispatch! Cga are breached, you may not be automatically processed to inform our and., university confirming the change of the date of an examination that there 's often not a lot guidance... To any refund service that was on November 11 - 96 days ago according! To secure tickets. `` card expired between buying the tickets terms and conditions of sale here within jurisdiction... Consider other Emergency Services dont comment on our investigations or what action we may consider other Emergency Services Police Fire... To 20 times more refunds than before the pandemic and ticketek refund complaint activities, industry engagement, advocacy and..

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