doordash strategy and operations interviewdoordash strategy and operations interview
When Im talking to Dashers, Im always trying to learn: Why are they dashing? On a personal level, these would be the things I wish to achieve in my life. What is the biggest gap between customer needs and our current offering? Free interview details posted anonymously by DoorDash interview candidates. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. Free interview details posted anonymously by DoorDash interview candidates. From there, DoorDash also provides education for merchants, e.g. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. Click the link in the email we sent to to verify your email address and activate your job alert. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. Were definitely not going in blind. About the Role. The combination of regional experts and focus on each side of the business ensures that local marketplaces within the regions are growing and running smoothly. But no analysis so far has focused on how exactly DoorDash went from last to first in a super competitive market and the answer includes by using data. Filter Doordash Interview Questions with Answer Examples. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. I really just wanted to build things from scratch. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. How long does it take to cook a pizza? By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. Referrals increase your chances of interviewing at DoorDash by 2x. Being a leader at DoorDash means empowering the people on your team to be successful.. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. Postmates started in 2011. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. As of September 30, 2020, DoorDash had over five million consumers on DashPass, meaning they generate $50M+ in monthly subscription revenue, without having delivered a single meal yet. How quickly can you pivot to make day two a different story? There are many other occasions where collaboration can happen. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. Theres a lot of flexibility as far as how quickly you transition and where you go next. CNBC recently spoke with Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, while international opportunity abounds. kick off marketing efforts to bring in customers. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. The initial messages for the campaign were something more generic. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. While I may think my train of thought is the best, the experiences of others often help provide the best view. Were launching new markets, were announcing new partners, were experimenting with things like catering and alcohol I love coming in every day thinking about the next big thing. If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. So there you go. It is a dataset with drivers, delivery times, money made, and tips. One is delivery volume: Are we getting more orders and growing every day? Another interesting part from the How We Operate Section is the Get 1% better every day mantra. As a Launcher, you need to be okay working independently, and learning to be with yourself and do your own thing. Its rarely the same. They can name all the rock star Dashers and bestselling merchants. May 31, 2020 5 11. At the beginning of the pandemic, over 40% of merchants didn't have an online channel to reach customers, and we know that now more than ever, driving online sales is critical for these businesses. As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. Experiencing those lows made us a sharper and scrappier team. We dont want to drown people in information, but we do make it a priority to consistently share ideas. Fang: Building the DoorDash logistics network was an expansive effort, and is an ongoing effort across our company today. Then we do our best to bring desirable merchants on board. As a result, much of the DoorDash marketplace is now driven by data. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. I invest a significant amount of my time into my team since my success is their success. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. Any industry has a key transaction that measures the exchange of value. UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. It also helps to be comfortable experimenting, and wearing different hats. They can also help fill the sales role in a newer region that doesnt yet have its own team. Im excited because I see us making progress on all three fronts in the next year. Ive heard this repeated often: Speak as if youre right. Were curious too. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. For me, the partnership between Strategy & Operations and research works best when research is closely plugged into the day-to-day efforts of the organization. Source: mulinfo.csrtimys.res.in. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. Was part of the UberEats layoffs and interviewing with DD soon. Their data platform is a growth engine that powers experimentation across the food delivery lifecycle ad images, menu presentation and pick-up time for Dashers by market, down to the single minute depending on weekday and time of the day. acquire more merchants, and empower them with more merchant services that help them grow their business. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Right now, though, Im happy to stay where I am. Your platform becomes intelligent. Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. Can someone else please DM me as well! Listen as if youre wrong.. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. As does the entire DoorDash organization. Yes, others are using data too. The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. Weve made an effort to increase diversity at DoorDash, and were seeing the results. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. Ive learned to push back a little bit. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. Amazon Prime and a Costco membership come to mind, for a comparison. Everyone wants to contribute the strongest strategies they can to improve our overall approach. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. Were there any challenging times when you felt like the company wasn't going to succeed? Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. In my current role, I work under both time and very lofty accuracy goals. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. How can we improve it? Try not to get overwhelmed or frustrated. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. We have a lot of metrics we can track. We have a solid playbook of best practices. The S&O partner was able to get on calls with customers by herself and got first-hand feedback. What is the next big thing for us? No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. So why is that? When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. Got a confidential news tip? As we get closer to launch, our work is more operations-heavy. Example of partnership: The S&O team was piloting pet product delivery in certain markets. DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. Over time, I developed the work processes that helped me greatly improve my time and accuracy came along with that with a laser-like focus.\"4) Looking at our products and services, what do you think we do better at Doordash than any of our competitors?Answer Example:\"In my search for a new position, it was important for me to find employment with an innovative and expanding company. Act like an owner is a core value at DoorDash, and we definitely live that. Strategic Partner Manager Career. A few examples. Contribution Profit (CP) is around 58% of GOV for the following years. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. The insight here I think is that it will be hard if not impossible to grow the business by increasing the average order size, e.g. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. I plotted the number of orders vs. GOV below. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. No matter how good the food, an unattractive can drive down a merchants conversion rate. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. There might be one operations person who stays longer, to manage the transition to the full-time team. I can provide detailed insights. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Any tips on what to expect from the Strategy & Ops interviews? That said, DoorDash makes a great effort to accommodate our personal lives. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. Ive learned to love being wrong. How big is the problem? Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. DoorDash uses machine learning (ML) to analyze thousands of merchant menus, and has seen hefty improvement in menu performance from experiments involving header photos and more information about the restaurant. A Division of NBCUniversal. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. Staff Researcher@DoorDash. 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