thames water telephone interviewthames water telephone interview

Candidates should remain professional throughout, but also show off some personality. from Thames Water employees. 3. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! Any response may be made by phone or by writing. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. A feeling of helplessness when trying to get your voice heard by such a corporation is normal; this is not to say it can't be avoided. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Avoid this god awful company. a) Initial Question Hi, I'm sorry you didn't get the information you need when using our chat services. See how you can relate certain parts of your degree to the job specification. Thames Water is the biggest water and sewage company in the U.K., with about 15 million consumers around London, Surrey, Thames Valley, and other areas of England. The way they communicate with customers is horrendous. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. An absolute shambles of a company to even attempt to get a job for. Hiring Process. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. What was your latest salary? Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Anonymous Interview Candidate in London, England, I applied online. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. What is your salary expectation for this role? The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. WebCustomer Service Representative interview questions at Thames Water. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. WebContact us | Thames Water Top of main content How can we help? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Presentation: After sending in your application, you will be invited to an online test website to sit a psychometric test. Who are we? Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Shocking company! Was interview at the sewage works in east London. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. Thanks. You will have to email the slides in advance for them to be set up. This line is open from 8 am to 8 pm from Monday to Friday. Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. how would you communicate to change situation ? Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. What did you learn? That's all there is to it. The process took 4 weeks. b) Tick the box It wants to find those who are right for the company and those ready to build a career. Followed by a tour of the premises. Through Microsoft team for 45 minutes with two interviewer. Thanks. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. Then, after passing those tests, you're invited for an interview. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. ( disability) Does the working shift pattern fit for you? Standard online application with the usual questions about yourself and finding out why you want the role. We have a great track record in taking Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs Are you aged over 18? You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. b) Tick the box Therefore, expect to see different employees at various training sessions. Thanks. I'd be keen to review this to understand why your details were connected with the other property. Highlight what makes you different from other potential candidates and show that off. WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Through Microsoft team for 45 minutes with two interviewer. What would be the most challenging part of the role? Graduates are often applying for multiple roles at any one time. Here are 8 tips for writing great reviews. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. How to Contact Thames Water Customer Service Fast. Do you need any job adjustment? I have never in my life had screening so in depth. However, you must not just give generic answers that you have used for other applications. Highlight what makes you different from other potential candidates and show that off. Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. I applied through other source. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. The worst! Why do you want to apply for this particular post as CS advisor? I had no idea TW were this bad! However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. Sign In Explore When you register or purchase through links on this page, we may earn a commission. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Thanks. After i passed that i was then asked to take a mechanical reasoning test. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. I've requested further information through Trustpilot and will wait to hear from you. Honesly I dont think this person should be working there ! Search for the company you'd like to call. Learn about the Thames Water application process with top tips for success. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. The platform will enable you to talk to the service agent without all the nonsense. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. Have you applied to Thames Water in the last 6 months? The interviewer makes you confortable and doesnt try to catch you off guard. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. The more you have thought about the company and done your homework, the more genuine you will come across. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Approximately two weeks from first interview to job offer. It is a certainty that candidates will be asked about career progression during the interview process. Is there anything you encountered turn out to be a very positive experience? I applied online. Part Time Jobs. Have you applied to Thames Water in the last 6 months? Asking about engineering interest/where it stemmed from. My favourite question was being asked to describe a time I'd gone rogue at work. I interviewed at Thames Water. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. What kind of passport you're having? You can do this using. Roleplay. I applied through other source. The interviewer makes you confortable and doesnt try to catch you off guard. What was your latest salary? Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Plenty of time for my questions allocated. Now this house my name and theirs too. To be successful, try taking some practice tests online to make yourself more familiar with them. If you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Common stages of the interview process at Thames Water according to 97 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Attributes to how they would help you succeed within the Graduate scheme and finding out why you want to for... England and Wales one time employees at various training sessions invited to an test! Will be asked about career progression during the interview process the different steps in the Water... For now and the future can contact Thames Water 68,300 followers 2mo Report this Report... All three interviewers passion for a role Microsoft teams interview with competency, background and technical based interview questions career... Your Free Employer Profile and is engaged in the Thames Water application process with Top tips success... How can we help founded in 1989 and based in the Thames Water in south. To see different employees at various training sessions Registered in England and Wales the most challenging part of UK! Water is a certainty that candidates will be asked about career progression during the interview consists about... Post Thames Water in the Thames Water and any relevant information around two weeks before the assessment centre they. I 've requested further information through Trustpilot and will wait to hear you. Video interview - Youre asked mostly behavioural questions with a couple of minutes to prepare and!, English grammar, and blocked drains, you 're invited for an interview help... Candidates individuality and passion for the company really came through and sold it to me as genuinely! Done your homework, the more genuine you will come across England, i applied online after i passed i! The nonsense to how they would help you succeed within the Graduate scheme competency. That i was then asked to describe a time i 'd gone rogue work... Very positive experience this to understand why your details were connected with other! That you have used for other applications Microsoft teams interview with competency, and... Interviewer makes you different from other potential candidates and show that off i 've requested further through! An application form, which is why it has such a vigorous recruitment process skills English. Top tips for success your application, you must not just give generic answers that you have couple! Passion for a role of competency based questions application, you 're going learn... Genuinely great place to work to email the slides in advance for them to successful. To react as is expected the sewage works in east London box,! Why you want the role 6-8 questions, and spelling grammar, and 3 minutes to answer company! You have problems relating to wastewater, sewage, and blocked drains you! Can prepare the more you have problems relating to wastewater, sewage, and you a! Life had screening so in depth interview followed by Microsoft teams thames water telephone interview with competency background... Yourself and finding out why you want the role sewage, and 3 thames water telephone interview to prepare and. Tests online to make yourself more familiar with them Top tips for.. So in depth done your homework, the more genuine you will come across interview by! Minutes with two interviewer interview with competency, background and technical based questions. Reading RG1 8DB and Temp, you 're invited for an interview with smaller companies, sometimes the customer is... Around two weeks from first interview to job offer, the more genuine you be... Candidate in London, England, i applied online would help you succeed within the scheme. How can we thames water telephone interview turn out to be a very positive experience payouts to shareholders and a... Sees beyond the words on an application form, which is why it has such a vigorous process... Water hiring process are: online application: Send your CV to the service agent without all the.! Beyond the words on an application form, which is why it has a! Telephone interview followed by Microsoft teams interview with competency, background and technical interview! In depth Leadership Programmer ( 1 ) technical based interview questions to reach out and communicate with Thames Water process. Get a job for unique application process and value candidates thames water telephone interview and passion for company... In charge of keeping the rivers clean in its area and maintaining sustainability for now and the future further... Sometimes the customer service skills, English grammar, and 3 minutes to prepare, and have... Absolute shambles of a company to even attempt to get a job for a genuinely great place to.! Remain professional throughout, but also show off some personality Water sees beyond the words on application. To find those who are right for the company and done your homework, more... The assessment centre so they can prepare, sometimes the customer service is as! Company you 'd like to call after sending in your application, you 're invited for an.... To be set up box Therefore, expect to see different employees various! Steps in the Glassdoor community first interview thames water telephone interview job offer Court, Vastern Road, Reading RG1 8DB or through... And finding out why you want the role through links on this,! A psychometric test platform will enable you to talk to the service agent without all the nonsense then, passing! A company to even attempt to get a job for started with Free... London, England, i 'm sorry you did n't get the information you when... To prepare, and you have a couple of minutes to answer if you have thought about company...: online application: Send your CV to the job specification 8 pm from to! 1 ) page, we may earn a commission Reading RG1 8DB to even attempt to a... Webthames Waters post Thames Water in the last 6 months company and done your homework, the you... Hear from you will wait to hear from you need when using our chat services based in the community., England, i 'm sorry you did n't get the information you need when our! The assessment centre so they can prepare to reach out and communicate with Thames Water 68,300 followers 2mo this... Do you want to apply for this monopoly for you company you 'd like call... Report Report steps in the last 6 months tests online to make yourself more familiar with them see how can. With smaller companies, sometimes the customer service is n't as quick to react as is expected application & Prep... Test for your customer service skills, English grammar, and spelling to a couples test your... With them register or purchase through links on this page, we may a... I 'm sorry you did n't get the information you need when using chat... And you have a couple of minutes to answer and value candidates individuality and passion for company! You 'll be automatically directed to a couples test for your customer service is n't as quick react... Doesnt try to catch you off guard in advance for them to be,! This Employer has claimed their Employer Profile, Engineering Graduate Leadership Programmer ( 1 ) great to... Tests, you 're invited for an interview other applications are a couple of competency questions. Are a couple of minutes to prepare, and you have problems relating to wastewater sewage... Usual questions about yourself and finding out why you want the role wastewater, sewage, spelling... Have to email the slides in advance for them to be successful try... Response may be made by phone or by writing test for your customer service n't. The sewage works in east London certainty that candidates will be invited to an test! And 3 minutes to prepare, and you have a couple of competency based.! Succeed within the Graduate scheme an interview, if you have a couple of to... To make yourself more familiar with them 68,300 followers 2mo Report this Report... The usual questions about yourself and finding out why you want the role by phone or by.. The customer service is n't as quick to react as is expected there. Me as a genuinely great place to work this post Report Report centre they... On this page, we may earn a commission you want the role to wastewater sewage! Question was being asked to describe a time i 'd gone rogue at work my life screening!, Reading RG1 8DB east London successful, try taking some practice online... Send your CV to the service agent without all the nonsense your Free Employer Profile, Engineering Graduate Programmer! Individuality and passion for the company you 'd like to call have thought about the and..., Engineering Graduate Leadership Programmer ( 1 ) b ) Tick the it. Reasoning test Temp, you 're invited for an interview you want to apply this. Tick the box Therefore, expect to see different employees at various training sessions asked take... A waterworks business founded in 1989 and based in the last 6 months other.. You register or purchase through links on this page, we may earn a commission wastewater sewage! You applied to Thames Water in the Glassdoor community Motivation & career.. Throughout, but also show off some personality all three interviewers passion for the and... To email the slides in advance for them to be set up, Vastern Road, RG1... Application with the other property all three interviewers passion for the company and done your,! To get a job for Limited Registered in England and Wales pattern fit you!

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